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Questions? Many product-related questions can be answered in ourHelp Center, which offers support in English and French for consumers in the US and Canada.

If you're experiencing issues with your bottle or mug, please check ourWarranty Pagefor warranty conditions. Note that we currently do not manufacture spare parts. If your issue qualifies under warranty, we encourage you to fill out ourWarranty Form, also available for US and Canada consumers.

If further assistance is needed, please provide your details below, and a representative will get in touch within a few days. We appreciate your patience during this busy period, as response times may vary.

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