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<h2 class="bvseo-question">
When screwing the lid on, it does NOT line up with the handle to hold and drink from it. The opening is on the opposite side.
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<div class="bvseo-author">Asked by: Steven</div>
<div class="bvseo-answer" data-answerid="3808981">
Hello. Thank you for sharing your experience with the bubba Hero XL Vacuum-Insulated Stainless Steel Travel Mug. We are sorry for the confusion with the lid alignment. The images on our product page show how the lid should be positioned in relation to the handle and drinking opening. Please refer to those images to ensure the lid is aligned correctly before fully tightening it: https://www.bubbabrands.com/bubba-hero-xl%2C-vacuum-insulated-stainless-steel-travel-mug%2C-30-oz.%2C-stainless-steel/SAP_2051613.html. If the lid still does not align as shown, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! bubba&reg; Consumer Care
<div class="bvseo-author">Answered by: bubba® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2026-10-02</div>
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